Complaints Policy
How to raise a service concern
Call with the project address, service date if applicable, the name used for scheduling, and a clear description of the concern. Keep photographs or written scope documents that help explain it.
The team should acknowledge the concern, gather the relevant facts, explain the next step, and retain a record appropriate to the issue.
What to expect
The team should acknowledge the concern, gather the relevant facts, explain the next step, and retain a record appropriate to the issue.
Keep the record specific
Use the property address, written scope, dates, photographs, and the contact details used for the request. General website language cannot replace the project agreement.
Show us the shed and the route.
Have the material, footprint, base, contents, and access details ready. The team can then discuss the correct next step.